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Customer Support

Need some help? We understand that sometimes you just need to get a hold of a real person, that's why we're here for you 24 hours a day. Please use the methods below to contact our customer support reps 24 hours a day!

Email: CustomerService@vsmedia.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: 1-818-880-9021 (Outside USA)
Mailing Address: VS Media Inc.
4607 Lakeview Canyon Rd.
#338
Westlake Village, CA 91361 USA

For assistance with common issues please consult our frequently asked questions page.

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Submit Help Request

Your feedback and suggestions helps to make our live adult chat system better. Please use the form below to submit feedback to our customer service department.

Our 24/7/365 live customer service representatives respond to all received emails. To ensure you get our response, please enable receiving messages from VS Feedback customerservice@vs.com. Also, you might need to check your spam folder.

Because of the insecure nature of email and for the protection of your account, never send more than the last 4 digits of your billing account number by email.

 

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