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What has happened to Customer Service ?

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LickaU
1/12/10, 10:42am (EDT)
UTC -4:00  |  Post #1
Posted: 1/12/10, 10:42am (EDT) UTC -4:00  |  Post #1
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Forum Veteran

Location: Moving slowly but surely somewhere sometime

Posts: 29,285

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I have written Customer Service since Novenber and have gotton not 1 reply

I even called Customer Service - they hung up

I made a topic in VIP - had Brad say he would look into it . No reply afterwars for over a week

I have been a member here for 6 years

I spend probably too much , but I have enjoyed most of my time here until I my tip button no longer funtioned. It took weeks for Customer Service and Admin to get it fixed last year.
It stopped working in December again and no remedy yet
I did 4 privates and had no tip button in late half of December
I stopped doing privates until they fix it - I cannot get a response from Customer Service despite multiple letters and bug reports

I have heard problems from my friends here - some with tip button issues also

I hope that the Admin and Customer Service has enjoyed the Holidays
I wish they will address my issue here about lack of Tip button

I have utilized General Discussions and Email to Customer Service / Admin in past not to bring the poor Customer Service and Site problems in the past.

I hope this will help others faster in the future
The fun of this site has greatly diminished for me with no response from Customer Service

hfactor_
1/12/10, 11:25am (EDT)
UTC -4:00  |  Post #2
Posted: 1/12/10, 11:25am (EDT) UTC -4:00  |  Post #2
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Location: Hanging with the Princess

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Not Good :(

ozzieboy4u
1/12/10, 6:55pm (EDT)
UTC -4:00  |  Post #3
Posted: 1/12/10, 6:55pm (EDT) UTC -4:00  |  Post #3
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Location: Under Saphira's Bed with the wand

Posts: 3,075

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I have had problems with VS customer service in the past, They never really solved my problem in stead i had to work it out my self.
Very poor customer service. They never give straight answers. :twocents

SlVlASl-l
1/12/10, 7:16pm (EDT)
UTC -4:00  |  Post #4
Posted: 1/12/10, 7:16pm (EDT) UTC -4:00  |  Post #4
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only $$ issues get solved quickly it seems, i had a tech problem once and got a very generic almost seemed auto reply. it's probably a small team with all sorts of members, models, studios, service providers and the like coming at them 24/7. maybe they are just staring at boobies too...

amicu
1/12/10, 7:42pm (EDT)
UTC -4:00  |  Post #5
Posted: 1/12/10, 7:42pm (EDT) UTC -4:00  |  Post #5
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Location: In the F4F Archives, Sublevel 5, aisles 71-72

Posts: 1,088

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Only one solution...


Hire amicu.

He's great at staring at boobies just f.y.i., and his salary demands are lemonade-stand wages competitive..

G-Mann
1/12/10, 8:12pm (EDT)
UTC -4:00  |  Post #6
Posted: 1/12/10, 8:12pm (EDT) UTC -4:00  |  Post #6
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I have written Customer Service since Novenber and have gotton not 1 reply

I even called Customer Service - they hung up

I made a topic in VIP - had Brad say he would look into it . No reply afterwars for over a week

I have been a member here for 6 years

I spend probably too much , but I have enjoyed most of my time here until I my tip button no longer funtioned. It took weeks for Customer Service and Admin to get it fixed last year.
It stopped working in December again and no remedy yet
I did 4 privates and had no tip button in late half of December
I stopped doing privates until they fix it - I cannot get a response from Customer Service despite multiple letters and bug reports

I have heard problems from my friends here - some with tip button issues also

I hope that the Admin and Customer Service has enjoyed the Holidays
I wish they will address my issue here about lack of Tip button

I have utilized General Discussions and Email to Customer Service / Admin in past not to bring the poor Customer Service and Site problems in the past.

I hope this will help others faster in the future
The fun of this site has greatly diminished for me with no response from Customer Service



:(

LickaU
1/12/10, 8:21pm (EDT)
UTC -4:00  |  Post #7
Posted: 1/12/10, 8:21pm (EDT) UTC -4:00  |  Post #7
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only $$ issues get solved quickly it seems, i had a tech problem once and got a very generic almost seemed auto reply. it's probably a small team with all sorts of members, models, studios, service providers and the like coming at them 24/7. maybe they are just staring at boobies too...



I spend more than the average member - sometimes more than 100 minutes a month

Money does not work

It seems my tip button disappears AFTER I tip over $100 to a model in 1 private . Last 2 times tip button disappeared was after I did large amounts of tips
I did it for Birthday appreciations

I hope Customer Service is at leeast enjoying seeing tits since they have not been answering emails . They seem quick about hanging up phones - maybe model had nice boobs :drinkup

LickaU
1/12/10, 8:21pm (EDT)
UTC -4:00  |  Post #8
Posted: 1/12/10, 8:21pm (EDT) UTC -4:00  |  Post #8
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** REMOVED BY ADMINISTRATOR **

LickaU
1/12/10, 8:22pm (EDT)
UTC -4:00  |  Post #9
Posted: 1/12/10, 8:22pm (EDT) UTC -4:00  |  Post #9
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Location: Moving slowly but surely somewhere sometime

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Only one solution...


Hire amicu.

He's great at staring at boobies just f.y.i., and his salary demands are lemonade-stand wages competitive..



I offer all amicu :thumbsup

Get them :orglaugh

Glyde
1/12/10, 10:54pm (EDT)
UTC -4:00  |  Post #10
Posted: 1/12/10, 10:54pm (EDT) UTC -4:00  |  Post #10
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Not that I really think this is the issue, but, it may be a _possible_ reason. Holidays, higher ups are not available to contact to resolve issue peaon customer service rep can't handle, on top of recent adult porn hoohaa avn convention in LV. So maybe no one really at office till this week since holidays started?

Like I said, highly doubtful but only thing I can think of. Far fetched unlikly really...lol.


LickaU
1/12/10, 11:51pm (EDT)
UTC -4:00  |  Post #11
Posted: 1/12/10, 11:51pm (EDT) UTC -4:00  |  Post #11
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Not that I really think this is the issue, but, it may be a _possible_ reason. Holidays, higher ups are not available to contact to resolve issue peaon customer service rep can't handle, on top of recent adult porn hoohaa avn convention in LV. So maybe no one really at office till this week since holidays started?

Like I said, highly doubtful but only thing I can think of. Far fetched unlikly really...lol.





Reality - lowest amout made by Flirt is tips :twocents
Model keeps all but $1 transaction fee
Flirt/Video Secrets should have spoken up and suggested I go longer private to off set thier more limited share of my money to them when I tip over $100 for special occasions

The days of Bart dancing will happen soon it seems
They cannot take time to answer for November ............

.......................................................... December ............


.................................................................................. ....January


How can a Corporation / Site justify having such a poor record of Customer Service ?????

_-Sweet
1/13/10, 5:29pm (EDT)
UTC -4:00  |  Post #12
Posted: 1/13/10, 5:29pm (EDT) UTC -4:00  |  Post #12
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How can a Corporation / Site justify having such a poor record of Customer Service ?????



Because they make lots of $$$ anyway ? ? ?

Alberich
1/13/10, 5:32pm (EDT)
UTC -4:00  |  Post #13
Posted: 1/13/10, 5:32pm (EDT) UTC -4:00  |  Post #13
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How can a Corporation / Site justify having such a poor record of Customer Service ?????



Is it still service if you don't get replies to your questions?


LickaU
1/13/10, 5:53pm (EDT)
UTC -4:00  |  Post #14
Posted: 1/13/10, 5:53pm (EDT) UTC -4:00  |  Post #14
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I have went to a differnt site to see many of the same models

I have ability to tip there
Customer Service is responsive
Prices are better

They have no Forum and I will miss many friends and models here

Customer Service may email some month ....
......... some year
.................. some decade :helpme

I will still make some visits and be here in the Forums

Bart will soon stop dancing . Please thank Customer Service for thier ability to not care or respond in months
I will not spend money here wihout the ability to tip :(

D9ITL8R
1/13/10, 6:14pm (EDT)
UTC -4:00  |  Post #15
Posted: 1/13/10, 6:14pm (EDT) UTC -4:00  |  Post #15
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RichyC
1/14/10, 12:26am (EDT)
UTC -4:00  |  Post #16
Posted: 1/14/10, 12:26am (EDT) UTC -4:00  |  Post #16
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I have went to a different site to see many of the same models

I have ability to tip there
Customer Service is responsive
Prices are better

They have no Forum and I will miss many friends and models here

Customer Service may email some month ....
......... some year
.................. some decade :helpme

I will still make some visits and be here in the Forums

Bart will soon stop dancing . Please thank Customer Service for their ability to not care or respond in months
I will not spend money here without the ability to tip :(



Bart I have also gone to another site do to the poor management of this site. Look for me (Richyyy). I believe it is the same one you frequent. I do come and visit this site only due to a few models that work only at this site.

I think you hit the nail on the head when you said it is all about the $$. The models are the ones that suffer because of the poor customer service. They really need to address some of the issues here and take better care of the models and their members. We should be able to purchase any amount of credits that we can afford and we should be able to tip in open chat or in private. They should also bring back the whispering for the models and the whispering for member to member. Either whispering or a private massage link would be nice.


Rashel Cox
1/14/10, 2:27am (EDT)
UTC -4:00  |  Post #17
Posted: 1/14/10, 2:27am (EDT) UTC -4:00  |  Post #17
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Rashel Cox
PERFORMER
Only one solution...


Hire amicu.

He's great at staring at boobies just f.y.i., and his salary demands are lemonade-stand wages competitive..





thats exactly what we need

LickaU
1/15/10, 3:28am (EDT)
UTC -4:00  |  Post #18
Posted: 1/15/10, 3:28am (EDT) UTC -4:00  |  Post #18
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Location: Moving slowly but surely somewhere sometime

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Sent another email to Customer Service

Got site email to inform me I did a private less than 1 minute yesterday - It was not me

Seems Customer Service now sending other customer privates to the member :helpme

For grins and giggles , reminded I had no reply about Tip button missing with a Forward to Brad and Titus or Anyone who could email


Will Customer Service wake up in 2010 ??????????? :helpme

Purgatory
1/15/10, 4:29am (EDT)
UTC -4:00  |  Post #19
Posted: 1/15/10, 4:29am (EDT) UTC -4:00  |  Post #19
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LickaU I have a feeling they are out of the office at the CES and Adult Entertainment Expo in Las Vagas, most I.T companies are out there now promoting their wares.




LickaU
1/15/10, 5:33am (EDT)
UTC -4:00  |  Post #20
Posted: 1/15/10, 5:33am (EDT) UTC -4:00  |  Post #20
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Location: Moving slowly but surely somewhere sometime

Posts: 29,285

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LickaU I have a feeling they are out of the office at the CES and Adult Entertainment Expo in Las Vagas, most I.T companies are out there now promoting their wares.







Well - since November ????
I doubt it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer Service has FAILED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :mad

Why promote a product that obviously is inferior ?

This site used to be THE Premiere site with a direction and a focus .
It valued models and members -

Models were fired [bottom 20%] right before the Holidays
Members wait months and sometimes years to get an answer

Purgatory , you may mean well
You are the Poster Person to agree with ALL policies - even when wrong over the years
I appreciate all the help you do for models and members :thumbsup

Purgatory , when it is the worst - Please do not defend Customer Service
They checked out since November and cannot email
This is not a responsible Business or Coorporation :twocents


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